Privacy Policy
1. Who We Are
The Daily Device is operated by Lucas de Paula Ramos, trading as The Daily Device.
Business address:
Rua Antonio da Silva Vieira
Cândido Mota – SP
19880-000
Brazil
Email: supportthedailydevice@gmail.com
For the purposes of applicable UK data protection law, Lucas de Paula Ramos, trading as The Daily Device, is responsible for the personal data described in this Privacy Policy, except where a third-party service provider acts as an independent data controller for its own processing activities.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create or use an account, place an order, contact us or otherwise interact with The Daily Device.
We are committed to handling personal information fairly, lawfully and transparently and to protecting the privacy of our customers and website visitors.
2. Information We Collect
The personal information we collect depends on how you use our website and interact with us.
We may collect the following categories of personal information:
Information You Provide to Us
Identity and contact information, such as:
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your name;
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email address;
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telephone number, where provided;
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billing address; and
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delivery address.
Order and transaction information, such as:
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products purchased;
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order number;
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order value;
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delivery method;
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order status;
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returns, refunds and exchanges; and
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information relating to customer service enquiries.
Account information, if you create or use a customer account on our website, such as:
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your name and email address;
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account preferences; and
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order history.
Communications, including information you provide when you contact us by email, through our website or through customer support.
Marketing preferences, such as whether you have chosen to receive promotional communications from us and your communication preferences.
Payment Information
Payments are processed through third-party payment providers such as Stripe.
We may receive limited information relating to your payment, such as payment status, transaction reference, payment method type and limited card information where provided by the payment processor.
We do not receive or store your complete payment card number or card security code on our website.
Information Collected Automatically
When you visit or use our website, certain technical and usage information may be collected automatically through Wix and other technologies used on the website.
This may include:
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IP address;
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browser type and version;
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device type;
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operating system;
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approximate location derived from technical information;
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pages visited and actions taken on the website;
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referring website or source;
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date and time of visits; and
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cookie and similar technology information.
Further information about cookies and similar technologies is provided in the Cookies section of this Privacy Policy.
Information We Receive from Third Parties
We may also receive personal information from service providers involved in operating our store and fulfilling your order.
This may include:
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payment confirmation and transaction information from payment providers;
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order and fulfilment information from fulfilment partners;
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shipping, delivery and tracking information from delivery providers; and
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technical or website usage information from website, security and analytics providers.
We only collect and use personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information & Legal Bases
We only use your personal information where we have a lawful basis to do so.
Depending on the purpose, we may rely on the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.
To Process and Fulfil Your Orders
We use your personal information to:
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process and confirm your order;
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process payments and receive payment confirmation;
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arrange fulfilment, shipping and delivery;
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provide tracking and delivery information;
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manage cancellations, returns, exchanges and refunds; and
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communicate with you about your order.
Lawful basis: Performance of a contract with you, or taking steps at your request before entering into a contract.
To Provide Customer Support
We use your information to respond to questions, complaints, product enquiries and requests relating to your orders or customer rights.
Lawful basis: Performance of our contract with you where the enquiry relates to your purchase, and our legitimate interests in providing effective customer service where appropriate.
To Operate, Protect and Improve Our Website
We may use technical and usage information to:
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operate and maintain our website;
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identify and resolve technical problems;
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protect our website, customers and business from misuse, fraud and security threats;
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understand how visitors use our website; and
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improve the functionality, performance and customer experience of our store.
Lawful basis: Our legitimate interests in operating, securing and improving our business and website, where those interests are not overridden by your rights and interests. Where consent is legally required for cookies or similar technologies, we rely on your consent.
To Comply With Legal Obligations
We may process and retain information where necessary to comply with applicable UK legal or regulatory requirements, including obligations relating to consumer protection, taxation, accounting, fraud prevention or lawful requests from public authorities.
Lawful basis: Compliance with a legal obligation where applicable.
Marketing Communications
If you choose to receive marketing communications from us, we may use your contact details to send you information about products, offers or other updates.
Where consent is required by law, we will only send such communications after receiving your consent.
Where applicable law permits us to send marketing communications without prior consent, we may rely on our legitimate interests, subject to your right to opt out.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at supportthedailydevice@gmail.com.
Stopping marketing communications will not affect service messages that we need to send you about an order, payment, delivery, return or other transaction.
To Establish, Exercise or Defend Legal Rights
Where reasonably necessary, we may use relevant personal information to establish, exercise or defend legal claims, resolve disputes and protect our legal rights.
Lawful basis: Our legitimate interests in protecting our business and legal rights, or compliance with a legal obligation where applicable.
Consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
4. How We Share Your Information
We do not sell your personal information.
We only share personal information where it is reasonably necessary to operate our store, provide our services, fulfil your orders, comply with legal obligations or protect our legitimate interests.
We may share your personal information with the following categories of third parties:
Website and E-Commerce Providers
Our website is hosted and operated using Wix.
Wix may process personal information on our behalf in connection with website hosting, customer accounts, order management, communications, security, analytics and other website functionality.
Payment Providers
We use third-party payment providers, including Stripe, to process payments securely.
Payment providers may receive information necessary to process and verify your payment, prevent fraud and comply with their own legal and regulatory obligations.
Some payment providers may act as independent data controllers for certain processing activities carried out for their own purposes.
Fulfilment Partners and Suppliers
Where necessary to fulfil your order, we may share relevant information with our fulfilment partners and suppliers.
This may include your:
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name;
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delivery address;
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telephone number, where required for delivery;
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order details; and
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other information reasonably necessary to prepare and dispatch your order.
We only share information that is reasonably necessary for fulfilment and delivery.
Shipping and Delivery Providers
We may share relevant personal information with postal services, couriers, logistics providers and other delivery partners so that they can deliver your order, provide tracking information and resolve delivery issues.
Service Providers
We may use third-party providers to assist with services such as:
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website hosting and maintenance;
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customer communications;
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analytics;
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fraud prevention and security;
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technical support; and
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business administration.
Where a service provider processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
Professional Advisers and Authorities
We may disclose personal information where reasonably necessary to:
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accountants, legal advisers or other professional advisers;
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tax, regulatory or law enforcement authorities;
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courts or other public authorities; or
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other parties where disclosure is required or permitted by law.
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Business Changes
If our business is reorganised, transferred, sold or merged with another business, personal information may be disclosed to relevant parties as part of that process, subject to applicable data protection law.
Sharing Only What Is Necessary
We aim to limit the personal information we disclose to third parties to what is reasonably necessary for the relevant purpose.
Third parties may process personal information either on our behalf or, in some circumstances, as independent data controllers responsible for their own processing activities.
5. Cookies & Similar Technologies
Our website uses cookies and similar technologies to operate correctly, improve functionality, understand how visitors use the website and, where applicable, support analytics and marketing activities.
Cookies are small text files or similar technologies that may be stored on your device when you visit a website.
Types of Cookies We May Use
We may use the following categories of cookies and similar technologies:
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Essential cookies – necessary for the website to function properly, including features such as security, shopping cart functionality, checkout and account access.
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Functional cookies – used to remember certain preferences and improve website functionality.
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Analytics cookies – used to help us understand how visitors interact with the website, such as which pages are visited and how the website is used.
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Marketing or advertising cookies – where used, these may help measure the effectiveness of marketing or support personalised advertising.
Consent
Where required by applicable law, we will ask for your consent before placing or using non-essential cookies or similar technologies on your device.
Essential cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.
You can accept, reject or manage non-essential cookies through the cookie consent tools made available on our website.
Third-Party Technologies
Some cookies or similar technologies may be placed or used by third-party service providers that support our website, including website hosting, analytics, payment, security or other functionality.
These third parties may process information in accordance with their own privacy policies and applicable data protection laws.
Managing Cookies
You can manage your cookie preferences through our website’s cookie settings, where available.
You may also be able to control or delete cookies through your browser settings. However, blocking certain cookies may affect the functionality or performance of the website.
For more detailed information about the cookies used on our website, please refer to our cookie settings or cookie notice where available.
6. International Data Transfers
The Daily Device is operated from Brazil, and some of the service providers, fulfilment partners, suppliers and other third parties we work with may also be located outside the United Kingdom.
As a result, your personal information may be transferred to, stored in or processed in countries outside the United Kingdom.
Where UK data protection law applies to an international transfer of personal information, we take appropriate steps to ensure that the transfer is made lawfully and that an appropriate level of protection is provided.
Depending on the circumstances, this may include relying on:
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UK adequacy regulations, where the UK Government has recognised that a country, territory or sector provides an adequate level of data protection;
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appropriate contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to approved EU Standard Contractual Clauses, where applicable; or
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another lawful transfer mechanism or exception permitted under applicable UK data protection law.
Where appropriate safeguards are used, additional assessments or protections may also be required to ensure that the level of protection for personal information is not materially lower than that provided under UK data protection law.
Our service providers may also make international transfers in accordance with their own lawful data transfer mechanisms and applicable data protection obligations.
You may contact us at supportthedailydevice@gmail.com if you would like more information about the safeguards that apply to international transfers of your personal information.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and used.
The length of time we retain personal information may vary depending on the type of information and the reason we need it.
When determining appropriate retention periods, we consider factors such as:
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the purpose for which the information was collected;
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whether the information is still necessary to provide our services or manage your account;
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legal, tax, accounting and regulatory requirements;
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the need to keep records relating to orders, payments, returns, refunds or customer service;
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the possibility of legal claims or disputes; and
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security, fraud prevention and business administration requirements.
Order and Transaction Records
We may retain information relating to purchases, payments, deliveries, returns, refunds and related communications for as long as reasonably necessary to fulfil our contractual obligations, maintain appropriate business records, comply with applicable legal requirements and establish, exercise or defend legal claims.
Customer Accounts
If you have a customer account, we may retain relevant account information while your account remains active.
If your account is closed, we may retain certain information where reasonably necessary for legal, regulatory, accounting, fraud prevention or dispute-resolution purposes.
Customer Communications
Customer service enquiries and related communications may be retained for a reasonable period where necessary to manage your request, maintain appropriate records or deal with any subsequent issue or dispute.
Marketing Information
Where we process personal information for marketing purposes, we will retain it only for as long as we have an appropriate lawful basis to do so.
If you unsubscribe from marketing communications, we may retain limited information necessary to record your opt-out preference and ensure that we respect your request.
Technical and Website Information
Technical, security and website usage information may be retained for periods appropriate to the relevant purpose, such as maintaining website security, preventing fraud, troubleshooting technical issues or analysing website performance.
Deletion or Anonymisation
When personal information is no longer reasonably necessary for the purposes for which it was collected, and we are not required or permitted to retain it, we will take reasonable steps to delete it or anonymise it.
We periodically review the personal information we hold and our reasons for retaining it.
You may contact us at supportthedailydevice@gmail.com if you have questions about how long we retain particular categories of personal information.
8. Your Privacy Rights
Depending on the circumstances, UK data protection law gives you a number of rights in relation to your personal information.
These rights may include:
Right of Access
You may ask us whether we process your personal information and request a copy of the personal information we hold about you, together with certain information about how it is used.
Right to Rectification
You may ask us to correct personal information that you believe is inaccurate or to complete information that is incomplete.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute, and we may need to retain certain information where we have a lawful reason or legal obligation to do so.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict the way we use your personal information.
For example, this may apply while we verify the accuracy of information you have challenged or consider an objection you have made.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information you have provided to us in a structured, commonly used and machine-readable format.
You may also have the right to ask us to transfer that information directly to another organisation where technically feasible.
Right to Object
In certain circumstances, you may object to our processing of your personal information, particularly where we rely on legitimate interests as our lawful basis.
If your personal information is used for direct marketing, you have the right to object to that use at any time.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Exercising Your Rights
To exercise any of your privacy rights, please contact us at:
Email: supportthedailydevice@gmail.com
Please provide enough information for us to understand your request and, where reasonably necessary, verify your identity.
You will not normally be required to pay a fee to exercise your rights. However, applicable data protection law may allow a reasonable fee or permit us to refuse a request in certain limited circumstances, such as where a request is manifestly unfounded or excessive.
We will respond to valid requests without undue delay and within the timeframe required by applicable data protection law, which will normally be within one month. In certain circumstances, the response period may be extended where permitted by law, and we will inform you if this applies.
Some rights are subject to legal conditions, limitations and exemptions, and may not apply in every situation.
Right to Complain
If you have concerns about how we handle your personal information, please contact us first so that we have the opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Nothing in this Privacy Policy limits any rights available to you under applicable data protection law.
9. Contact Us, Complaints & Changes to This Privacy Policy
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us:
The Daily Device
Operated by Lucas de Paula Ramos
Rua Antonio da Silva Vieira
Cândido Mota – SP
19880-000
Brazil
Email: supportthedailydevice@gmail.com
You may also use this email address to exercise any of the privacy rights described in this Privacy Policy.
Complaints
If you have a concern about how we have collected, used or otherwise handled your personal information, please contact us first so that we have the opportunity to investigate and respond to your concern.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority responsible for data protection.
Your right to complain to the ICO is not affected by contacting us first.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, service providers or applicable legal requirements.
When we make changes, we will publish the updated version on this page.
Where appropriate, we may also take additional steps to inform you of significant changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
For information about purchases, delivery and returns, please see our Terms & Conditions and Shipping & Returns Policy.